RETURN & EXCHANGE POLICY
Mobile : 5 Business Days
Ear Phone & Head Phone : 3 Business Days
Internal & External Storage (Hard Disk) : 3 Business days
Telephone & Landlines : 3 Business days
Saree : 24 Hours
Undergarment : No Exchange
Tempered Glass : No Exchange
Crackers : No Exchange
If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.
Please contact our Customer Service (Call: 080 4128 3636 email: [email protected]) to initiate a return and log a complaint.
CONDITIONS FOR RETURN
- Products should be unused
- Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
- In case of Mobile phones and Tablets the seal of the box should not be broken. If the seal is opened by the customer they have to claim the warranty through the company authorized service centers.
- If the product has a gift associated with it, the gift has to be returned along with the product in original condition .
- For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
- We do not accept return or exchange requests for innerwear, cosmetics, socks, deodorants, perfumes and free items
- In the unlikely event that any product you received from us is damaged / defective or a size mismatch. Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
- If there is a size mismatch, replacement is possible.
- If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.
- Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
- Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
- In cases where product is returned to origin, if customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.
- In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.
Note : Please do not share your ATM and Web PIN to anyone, also do not write such information anywhere on your card or on any document. Dhamakastore will
never ask for the same.